Best Auto Repair, Key West

INSURANCE QUESTIONS

INSURANCE QUESTIONS


Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 305-849-2018 or make an appointment online!


Reviews

These guys are awesome. Sent my 2013 pathfinder to them to replace the alternator( first time i have ever had someone else work on my vehicles) and they did it cheaper than anywhere around. They do high quality work and have high quality employees. They are very helpful and able to find parts quickly that are hard to get. This car rides my family of 5 to north florida and back and glad I know they will be safe. Thanks guys for taking care of it while I was underway.

We had to replace a tire due to a nail. Luanne was very helpful in getting us the exact tire we needed delivered in a day. After trying to get the tire from another shop and them ordering the wrong tire, and being rude to us, this was a nice change of pace. The guys were able to put the tire on right away. Great place to do business and we'll be back is we need any tire or auto repairs.

Good and friendly service, quick turnover. We are traveling (so out of our home territory) and our Ford F350 Diesel needed an oil and filter change. I called and was told to come on in. Jaime was knowledgable and gave me a good overview of what my diesel needed and why. We are very pleased. (There are also some places near to shop at or eat if you need to wait and kill some time).

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